Terms & Conditions

Last updated: 28 September 2026
Website: fashionreps.co.uk

These terms apply when you browse or place an order on the Fashion Reps website. Please read them before purchasing. Nothing in these terms limits your statutory consumer rights.

1. Products and availability

We aim to keep product descriptions, prices and availability accurate. Stock information may not always update immediately. If an item becomes unavailable after you place an order, we will contact you and offer a suitable alternative or a refund for the unavailable item. We will not substitute an item without your agreement.

Product colours may appear slightly different depending on your screen. Please read the individual listing for the item’s stated size, colour and other details before ordering.

2. Orders

When you place an order, you will receive an acknowledgement. We may contact you if we need to clarify an order detail, correct an obvious listing error or explain that an item is unavailable.

If we cannot fulfil an order that has already been paid for, we will refund the amount paid for the unavailable item. Any proposed replacement is your choice.

3. Prices and Payments

The price of each item and the available payment methods will be shown during checkout. Delivery costs, payment fees, and the total amount payable will be displayed before you confirm your order.

Payment methods may change from time to time. Please use only the payment instructions shown on our website or provided through an official Fashion Reps communication.

A 5% payment-method fee may apply to your order, depending on the payment method selected. Where applicable, this fee will be clearly shown during checkout and included in the total amount payable before you confirm your order. No additional or undisclosed payment-method fees will be added after your order has been placed.

4. Delivery

Available delivery options, charges and estimated times will be provided during checkout. Delivery estimates can be affected by circumstances outside our control. If there is a significant problem with your order, please contact us at [email protected].

Unless a different delivery period has been agreed with you, goods should be delivered within 30 days of the order.

5. Cancellations and Change-of-Mind Returns

For eligible goods bought online, you may request a cancellation or change-of-mind return within 7 days of receiving your order. To request a return, email [email protected] with your order number and details of the item you wish to return. Once your request has been accepted, we will provide the relevant return instructions.

For change-of-mind returns, you are responsible for the direct cost of returning the item to us. Returned items should be in their original condition and, where applicable, include the original packaging, tags, and accessories.

A 20% deduction applies to change-of-mind returns. This amount will be deducted from the refund due to cover applicable processing and restocking costs. Any applicable deduction will be communicated as part of the return process.

If an item has been used, damaged, or handled beyond what is reasonably necessary to inspect it, an additional reduction in the refund may apply where permitted by applicable law.

6. Faulty, damaged or incorrect items

If an item is faulty, damaged, not as described, or different from what you ordered, contact [email protected] with your order number and a description of the issue. Photos may help us investigate more quickly.

We will provide the refund, repair or replacement required by applicable consumer law and cover reasonable return costs where required. These rights also apply to sale items.

7. Refunds

For a valid cancellation, we will refund the returned item and any standard outward delivery charge you paid. If you selected a more expensive delivery option, the refund of outward delivery may be limited to the standard delivery cost.

We will issue the refund within 07 days of receiving the item back or receiving evidence that you sent it, whichever comes first. Refunds will normally be made using the original payment method. Your bank or payment provider may take additional time to display the payment.

8. Use of our website

Please use our website lawfully and do not attempt to interfere with its operation, security or other customers’ use of it. Website content, including our own text and images, must not be copied or reused without permission unless the law allows it.

9. Changes to these terms

We may update these terms from time to time. The terms displayed when you place an order will apply to that order, subject to your statutory rights.

10. Contact

For questions about an order, return or these terms, email [email protected] and include your order number where relevant.

Publication detail: UK distance-selling guidance requires a business name, contact details and geographical address to be provided to customers before an order. I have not invented an address or put an email address in its place; it will need to appear in the appropriate information on your website.